Frequently Asked Questions

1. Are SkinGlow products suitable for all skin types?
Yes! Our products are carefully formulated to be effective yet gentle for all skin types, including sensitive, oily, dry, and combination skin. Please refer to the specific product descriptions for recommendations tailored to your skin type.

2. Are your products cruelty-free and vegan?
Absolutely! We are proud to be 100% cruelty-free and offer a wide selection of vegan-friendly products. None of our products are tested on animals, and we source ethically responsible ingredients.

3. How do I know which products are right for me?
We recommend starting with a consultation of your skin type and concerns. Check out our online Skin Quiz or reach out to our customer service team at support@skinglowcompany.com for personalized recommendations.

4. How do I use the 5 in 1 Skin Repair Serum?
To get the best results from our 5 in 1 Skin Repair Serum:

  1. Cleanse your face thoroughly.

  2. Apply 2-3 drops of serum onto your fingertips.

  3. Gently massage the serum into your face and neck using upward motions.

  4. Follow with a moisturizer.

  5. Use twice daily, morning and night.

5. Can I use your products during pregnancy?
Most of our products are safe to use during pregnancy, but we recommend consulting with your healthcare provider before introducing new skincare products to your routine.

6. Where are your products made?
All SkinGlow products are proudly formulated and manufactured in the USA under strict quality standards.

7. Do you ship internationally?
Yes, we ship to many countries worldwide! Shipping fees and delivery times vary depending on your location. Visit our Shipping Policy page for more details.

8. What is your return policy?
We stand by the quality of our products. If you’re not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Please visit our Returns and Exchanges page for more information.

9. How can I contact customer support?
Our dedicated support team is here to help! Reach us by:

  • Email: contact@skinglowcompany.com

  • Phone: 1-800-555-GLOW (4569)

  • Live Chat: (TBA Availability)   (10 AM - 5 PM EST, Monday to Friday).

10. Do you offer discounts or promotions?
Yes, we frequently offer special deals and discounts. Sign up for our newsletter to stay updated on the latest promotions and exclusive offers.

11. Are your products eco-friendly?
Sustainability is at the core of our values. We use recyclable packaging and prioritize eco-friendly ingredients whenever possible.

12. How long will it take to see results?
Results vary based on individual skin types and concerns, but most customers report noticeable improvements within 2-4 weeks of consistent use.

13. Can I combine SkinGlow products with other skincare brands?
Yes, our products are designed to work well with other skincare brands. However, always patch test when introducing a new product to your routine.